Frequently Asked Questions
Skein is known for handmade crochet accessories like keychains, gifts, and custom designs made with love and detail.
Yes, we offer custom color and design options on request. Just contact us on Instagram or WhatsApp after placing your order.
Orders are usually dispatched in 2-4 business days and delivered within 5-7 days depending on your location.
Absolutely! Skein loves gifting. We accept bulk orders for birthdays, weddings, baby showers, and festive gifting.
We recommend gentle hand washing with mild detergent and air drying in the shade. Avoid wringing or ironing to preserve the shape.
If your order is damaged in transit, please contact us within 24 hours of delivery with a clear photo. We'll do our best to replace it quickly.
Since each product is handmade and often personalized, we don’t accept returns. However, if there is an issue, we’ll work with you to resolve it.
We accept UPI, credit/debit cards, net banking, and wallets through our secure Razorpay checkout.
Currently, we only ship within India. International shipping is coming soon—follow us on Instagram for updates.
Yes! We offer seasonal discounts and first-time buyer coupons. Subscribe to our newsletter or follow us to stay updated.
You can reach us via Instagram DM, WhatsApp, or email at theskeinofficiall@gmail.com. We usually respond within a few hours.
Absolutely! You can request special gift packaging and add a custom note. Just leave your instructions during checkout or message us.
